You need to log in with Discord before opening a ticket, so staff can identify you and follow up directly.
Ticket Dispatcher
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MODERATIONReport player behavior, griefing, or rule violations.
TECHNICALClaim land issues, world desync, or missing item bugs.
BILLINGStore purchase inquiries or missing rank perks.
APPEALSSubmit ban or mute appeal forms.
MEDIACreator Partner Program applications, media rank requests, or archive footage submissions.
Self-Service Knowledgebase
// Read
GUIDE 01Network Connection
Troubleshooting common connection drops, server IP issues, and port configurations.
GUIDE 02BlissGems
How the gem energy system, tiers, and abilities work — plus every in-game command for managing your gem.
GUIDE 03Account & Sync Security
Instructions on linking Discord accounts and setting up two-factor authentication.
GUIDE 04Whitelist & Applications
How to apply, what happens after you submit, and how to check your whitelist application status.
Network Connection
Troubleshooting common connection drops, server address issues, and port configuration problems.
Check the server is actually online
Before touching your own settings, confirm the server itself is up. The System Status panel further up this page shows live proxy, world, and database status — if it shows OFFLINE there, the issue is on our end, not yours.
Server address & port
Make sure you're connecting to the correct address, exactly as listed:
play.starscourge.us:25565Use this exact address — typos or an old cached IP are the most common cause of "can't resolve hostname" errors.
If you previously played on an IP address instead of the domain, remove that old server entry from your Minecraft server list and re-add it using the domain above.
Common fixes for connection drops
"Connection timed out" — usually a network/firewall issue on your end. Try switching networks (mobile hotspot test) to confirm.
"Failed to verify username" — your Minecraft session has expired. Fully close the launcher and log back in.
Random disconnects mid-session — often local network instability (Wi-Fi signal, VPN, or ISP routing). Try a wired connection or disable any active VPN.
"Outdated client/server" — your Minecraft version doesn't match ours. Check the required version on the homepage.
Port configuration
The server runs on the standard Minecraft port (25565) behind our Velocity proxy, so most players never need to touch port settings manually. If you're on a restrictive school/work network or a router-level VPN, make sure outbound traffic on port 25565 isn't being blocked.
Still stuck after trying the above? Open a support ticket and include your Minecraft username, launcher type, and the exact error message — it makes diagnosing the issue much faster.
BlissGems
A gem-based ability system — 8 gem types with passive effects, activatable abilities, tier upgrades, and an energy meter you have to maintain.
The 8 gem types
Equip a gem in your offhand for its passive effect, or hold it in your main hand to use its abilities: Astra, Fire, Flux, Life, Puff, Speed, Strength, and Wealth — each with its own theme (soul capture, fire/meteors, armor-piercing beams, life drain, mobility, speed boosts, melee power, and economy perks).
You can only hold one gem at a time, and gems can't be dropped, stored in chests/bundles, or placed in item frames — they stay with you and persist through death.
Activating abilities
By default, right-click activates your gem's ability. Tier 2 gems get a secondary ability too:
Prefer commands or a keybind mod instead of clicking?
/bliss ability:mainManually triggers the primary ability.
/bliss ability:secondaryManually triggers the secondary ability (Tier 2).
/bliss clickactivationToggles right-click activation on/off — turn it off if you're triggering abilities by accident while building.
Tiers & energy
Tier 1 gives you the primary ability only. Tier 2 adds the secondary ability plus automatic enchantments. Gems run on an energy meter from 0–10 that determines how well they perform:
0 (Broken) — no abilities or passives at all.
1 (Ruined) — abilities still work, but passives don't.
2–4 — full functionality.
5 (Pristine) — the starting state for a fresh gem.
6–10 (Pristine +1 to +5) — enhanced performance.
Energy goes up +1 per kill and down −1 on death, so keep fighting to keep your gem charged.
/bliss infoShows your gem's type, tier, and current energy/state.
/bliss withdrawPulls 1 energy out of your gem into an Energy Bottle (needs energy above 1). Drink the bottle later to restore it.
Trusted players
Trust your teammates so your gem's abilities don't accidentally hit them (beams heal instead of damage, campfires won't burn them, etc.):
/bliss trust <player>Adds a player to your trusted list.
/bliss untrust <player>Removes them from your trusted list.
/bliss trustedlistShows everyone currently on your trusted list.
Gem-specific commands
A few gems unlock extra commands while you're holding them:
/bliss pocketsWealth gem — opens a personal 9-slot storage inventory.
/bliss amplifyWealth gem (Tier 2) — boosts your active potion effects for 45s. 3 minute cooldown.
/bliss autosmeltWealth gem (Tier 2) — toggles auto-smelting ores as you mine.
/bliss soulsAstra gem — lists mobs currently captured in your gem (max 2).
/bliss releaseAstra gem — releases your captured souls, most recent first.
/bliss also works as /gems or /bg, and every subcommand tab-completes in-game. If a command errors out or you think your gem's energy/tier is wrong, open a support ticket rather than trying to fix it yourself.
Account & Sync Security
Instructions on linking your Discord account, syncing it to Minecraft, and setting up two-factor authentication.
Linking your Discord account
Linking your Discord account is required for whitelist access, ticket support, and staff lookups. To link:
Click Connect in the site header, or visit the site while logged into Discord.
Authorize StarScourge SMP on the Discord consent screen — this only shares your Discord identity, not your password or messages.
You'll be redirected back to the site automatically once the link succeeds.
This only links your Discord identity to your browser session. Linking your Minecraft account happens separately, in-game.
Linking your Minecraft account
Once your Discord is connected, follow the in-game linking prompt shown when you first join the server to finish syncing your Minecraft account to your Discord identity. After linking, staff can look up your account with /lookup, and your whitelist status will follow your Discord account automatically.
Setting up two-factor authentication (2FA)
Since your Discord account controls your whitelist access and ticket history, securing it with 2FA is strongly recommended:
Open Discord → User Settings → My Account.
Under Password and Authentication, click Enable Authenticator App.
Scan the QR code with an authenticator app and enter the generated code to confirm.
Save the backup codes Discord gives you somewhere safe.
If your Discord account is ever compromised, contact staff immediately through a support ticket from a trusted device so we can freeze whitelist/staff actions tied to your account while you recover it.
Whitelist & Applications
How to apply, what happens after you submit, and how to check your whitelist application status.
How to apply
Whitelist access is granted through an application, reviewed by staff — not first-come-first-served.
Head to the applications channel on Discord (posted via the /apply command) and open the whitelist application.
Answer every question fully and honestly — incomplete or copy-pasted answers are one of the most common reasons applications are denied.
Submit and wait — most applications are reviewed within a few days.
What happens after you submit
A staff member (or Helper, for whitelist applications) reviews your answers.
Approved: you're added to the whitelist immediately and notified by DM.
Denied: you'll get a respectful explanation by DM, and you're welcome to reapply later.
Checking your status
If you haven't heard back after a few days, don't submit a duplicate application — open a support ticket instead and ask staff to check your application status directly.
Make sure your Discord account is linked (see the Account & Sync Security guide) before applying — an unlinked account can delay processing your whitelist approval.
Need Immediate Assistance?
Join our active Discord support queue to chat directly with server staff.
